Customer Care, 24 hours a day
Ace Assist provides your tenants and guests with a live customer service representative at the touch of a button. Around the clock, your customers have direct access to our friendly, experienced operators at a state of the art call center that can assist with their transaction in real time.
Benefits of Ace Assist include:
|Around The Clock Monitoring. With our non-stop monitoring service, gates can stay down, the garage can stay open and revenue can keep coming in every hour of every day.|
|Reduced Operating Expenses. Facilities with remote assistance reduces the need for on-site employees during slower periods thus reducing payroll costs.|
|Increased Revenue. Our customer service representatives can process payment 24/7 which reduces open transactions from lost tickets.|
|Improved Customer Care. By transitioning on-site support to off-site support, Ace can cover more locations and be available to customers whenever, wherever they need assistance.|
|Fast and Friendly Service. Our bilingual Ace Assist team is able to provide issue resolution for all types of transaction in a timely manner.|
With Ace Assist, now it’s possible to get the best from both worlds – a seamless, revenue generating operation and an exemplary customer service experience. Our representatives are waiting to assist your tenants and guests. For more information, contact us at Aceassist@aceparking.com.